Buchanan Education Service LLC
Sponsor policies
Our refund, cancellation, complaint-resolution, record-retention, and course-access policies — published in accordance with the NASBA Statement on Standards for CPE Programs.
NASBA National Registry Statement
Buchanan Education Service is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education. [PLACEHOLDER — NASBA Sponsor ID pending; update in Admin → Settings before issuing certificates to customers.]
NASBA Registry Sponsor ID: training@bescpe.com
Refund Policy
Buchanan Education Service LLC self-study CPE courses are delivered electronically, and access is granted immediately upon purchase.
A full refund will be issued if a refund is requested within 30 days of purchase and a certificate of completion has not yet been issued for the course. Once a certificate of completion has been issued, the course is considered complete and is non-refundable.
To request a refund, contact us at training@bescpe.com. Approved refunds are returned to the original method of payment within 5–10 business days.
Cancellation Policy
Because self-study courses are on-demand and have no scheduled session, there is no attendance to cancel. A participant may discontinue a course at any time; see the Refund Policy above regarding eligibility for a refund.
In the unlikely event that Buchanan Education Service LLC withdraws or discontinues a course, any participant with an active enrollment will be permitted either to complete the course or to receive a full refund of the purchase price.
Complaint Resolution Policy
Buchanan Education Service LLC is committed to providing continuing professional education programs of the highest quality. If you have a concern or complaint regarding a course, its content, delivery, this website, or our administrative policies, please contact us at training@bescpe.com.
We will acknowledge every complaint within 3 business days and work in good faith to resolve it promptly. Complaints regarding registered sponsors may also be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
Record Retention Policy
Buchanan Education Service LLC retains records of program completion, program materials, evidence of participant engagement and assessment, program-evaluation results, and other documentation required by the Standards for a minimum of five (5) years from the date the CPE program is completed.
Course Access & Expiration
Participants have one (1) year from the date of purchase to complete the course and pass the final examination. After one year, access ends and CPE credit can no longer be earned for that enrollment.
Standard Program Disclosures
The following NASBA-standard descriptive fields are disclosed for every course, on each course’s detail page:
| Field | Standard value / definition |
|---|---|
| Delivery Method | QAS Self Study |
| Field of Study | As assigned per course (e.g. Taxes) |
| Program Level | Basic / Intermediate / Advanced / Overview / Update |
| Prerequisites | As stated per course; default None |
| Advance Preparation | None, unless a specific requirement is stated |
| CPE Credits | As assigned per course (already NASBA-approved) |
| Passing Requirement | A final examination score of 70% or higher |
| Completion Deadline | One year from date of purchase |
Program level definitions
- Basic — Programs for those new to the subject; no prior knowledge assumed.
- Intermediate — Programs that build on a basic understanding of the subject.
- Advanced — Programs for those with a thorough command of the subject.
- Overview — Programs that provide a general review of a subject area.
- Update — Programs that provide a survey of recent changes in a subject.